calan made a choice 5 years ago to allow a User to let a 30
minute period of time pass without interacting with the system and on then on
their next click be provided a Re-Login screen; so that any data they had
entered would be saved and the action they were requesting could be seamlessly
continued. This feature requires that the User’s unique browser session be
stored and checked by every page on the entire system before executing the
request. So we could not allow a single User to have two simultaneous
occurrences in the system, say the shipping page for Project A, and the
Shipping page for Project B open on two separate tabs of the same browser
session (all TABS of one browser session hold the same session ID). If one or
both were allowed to sit for 30 minutes when the User selected an action,
Re-logged in popped up and the User Re-logged in, the system could
inadvertently substitute one session occurrence for the other, resulting in
data from Project A being updated in Project B.
So you got this:
I know not every User uses Tabs. However, the same cross
over situation could occur if a user returned to the Login screen in a single
browser session after having previously navigated away from the site and having
not closed their browser (creating a new session) before a Login a second time.
We saw the same session variable, the one already being stored, so for that
that User we popped the now “infamous” message above.
While we cannot remove the protective code as described
above, it is laced into every page and required to retain the Re-Login feature;
we can offer a solution that places the User in control. The system has always
had a Log Off button.
Yes the little red button in the upper right corner of every
screen, that few Users make use of. We have updated the code of that button to
flush the stored browser session when selected. We know by this action that the
User has consciously said I am leaving the site, you DO NOT need to hold the
session key so that I can easily Re-Login…I’m gone for now. If the User selects
this button to leave the site they will be placed on the site’s Login screen.
They could immediately Log back in if they choose or go to another URL, return
later and even though they never left their original browser session Login
because we are no longer storing that original browser session. But ONLY when the
User selected the LOG Off button to exit the site after their original use of
the site. If they did not they will receive a NEW pop-up on attempting to Login
to the site.
You currently have an existing Browser session open in the
site. You cannot enter the site with a second Login using the SAME Browser
session. Please COMPLETELY close your Browser, reopen it and Login to the site.
TO AVOID RECEIVING THIS MESSAGE IN THE FUTURE ALWAYS EXIT
THE SITE USING THE LOG OFF BUTTON LOCATED IN THE UPPER RIGHT CORNER OF EVERY
SCREEN.
Please
communicate this new update to your community. The pop-up itself is worded to
be self educating but Users are notorious for not reading and given the fact
that this is a new message it is even more likely they will just assume the
status quo and close the browser, missing the new message.
