Friday, February 17, 2012

Service Update

We have identified the cause of the temporary slow down.

Until we take system off line for a full re-Index Saturday and then hardware fix Sunday we are being subjected to constant internal errors.

These error fill something called the "error log". As it becomes bloated the system slows.

We just dumped the logs and we are back to the early AM position. 

The index is corrupted. It will keep generating errors till we completely rebuild on Saturday AM. So errors will keep coming. 

We will monitor and dump as it gets bad. It is like bailing the row boat as you stroke to shore. 

You can stay afloat but until you get to dry land and can pull the boat completely out of the water for repairs progress is slow as you are bailing the entire time.

We are doing everything we can to avoid having your users lose total access again during the workweek.